Privacy Policy - Artisan Pottery House

Overview

This privacy policy explains how Artisan Pottery House collects, uses, and protects personal information provided through this website. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

When you submit an inquiry through our contact form, we collect the following information:

Your name
Your email address
The service or product you are inquiring about
Any additional message content you choose to include

We also collect technical information automatically through cookies, including your IP address, browser type, and pages visited. See our Cookies Policy for more details.

How We Use Your Information

Personal information collected through inquiry forms is used exclusively to:

Respond to your specific inquiry
Provide information about requested products or services
Communicate regarding workshop bookings or commission consultations
Process orders if you decide to purchase

We do not use your information for marketing purposes unless you explicitly request to receive updates. We do not sell, rent, or share your personal information with third parties for their marketing purposes.

Legal Basis for Processing

Under UK data protection law, we process your personal data based on:

Consent: When you submit a form, you consent to us using your data to respond to your inquiry
Legitimate interest: To operate our business and respond to customer inquiries
Contract: To fulfill orders and provide services you have requested

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Inquiry information is kept for up to two years after the last contact
Order information is retained for seven years to comply with accounting requirements
Technical data collected via cookies is retained according to our Cookies Policy

Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights:

Right of access: Request a copy of personal data we hold about you
Right to rectification: Request correction of inaccurate data
Right to erasure: Request deletion of your personal data
Right to restrict processing: Request we limit how we use your data
Right to data portability: Receive your data in a structured format
Right to object: Object to processing based on legitimate interests

To exercise any of these rights, contact us at [email protected]

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Third-Party Services

This website uses Unsplash CDN for image delivery. Images are loaded from Unsplash servers, which may collect basic technical data such as IP addresses. This is governed by Unsplash's own privacy policy.

We do not use third-party analytics, advertising networks, or social media tracking on this website.

Children's Privacy

Our services are not directed at individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the website after changes constitutes acceptance of the updated policy.

Contact Information

For questions about this privacy policy or how we handle your data, contact:

Artisan Pottery House
Unit 7, Meadowbank Barns
Thornbury Lane
Cheltenham, Gloucestershire GL52 3PH
United Kingdom
Email: [email protected]

Supervisory Authority

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters.