Privacy Policy

Last updated: January 2024

Gentle Glade ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gentle-glade.sbs and use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Enrol in one of our courses
• Create an account on our learning platform
• Subscribe to our newsletter
• Contact us with enquiries
• Participate in surveys or feedback requests

This information may include:

• Name and contact details (email address)
• Course enrolment information
• Learning progress and assessment results
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Process course enrolments and provide access to learning materials
• Communicate with you regarding your courses and account
• Send updates about new courses or features (with your consent)
• Improve our website and services
• Analyse usage patterns to enhance user experience
• Comply with legal obligations

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Contractual necessity: Processing required to fulfil our agreement with you
• Legitimate interests: Processing necessary for our business operations where this does not override your rights
• Consent: Where you have given explicit consent for specific purposes
• Legal obligation: Processing required to comply with applicable laws

Data Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in delivering our courses (hosting, payment processing)
• Professional advisers where necessary for legal or accounting purposes
• Regulatory authorities when required by law

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy. Course records are typically retained for seven years following completion to support verification requests and compliance requirements.

Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

To exercise these rights, please contact us at [email protected]

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be processed in countries outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Gentle Glade
47 Thornfield Gardens
Manchester, M15 6TH
United Kingdom

Email: [email protected]