GDPR Compliance

Information about our compliance with data protection regulations

Our Commitment

Artisan Pottery House is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page outlines how we comply with these regulations.

Data Controller

For the purposes of data protection legislation, the data controller is:

Artisan Pottery House
Unit 7, Meadowbank Barns
Thornbury Lane
Cheltenham, Gloucestershire GL52 3PH
United Kingdom
Email: [email protected]

Lawful Basis for Processing

We only process personal data when we have a lawful basis to do so. The lawful bases we rely on include:

  • Consent: You have given clear consent for us to process your personal data for a specific purpose (e.g., responding to your inquiry)
  • Contract: Processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract
  • Legal obligation: Processing is necessary to comply with the law (e.g., retaining financial records)
  • Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and interests

Data Minimization

We collect only the personal data that is necessary for the specific purposes outlined in our Privacy Policy. We do not collect excessive or irrelevant information.

Your Rights Under GDPR

Right to Access

You have the right to request a copy of the personal data we hold about you. This is known as a Subject Access Request (SAR). We will respond within one month of receiving a valid request.

Right to Rectification

If you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request correction.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, including:

  • The data is no longer necessary for the purpose it was collected
  • You withdraw consent (where consent was the lawful basis)
  • You object to processing and there are no overriding legitimate grounds
  • The data was unlawfully processed

This right is not absolute and may be limited by legal obligations to retain certain records.

Right to Restrict Processing

You can request that we restrict how we use your data in certain situations, such as when you contest the accuracy of the data or object to processing.

Right to Data Portability

Where technically feasible, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.

Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests.

Rights Related to Automated Decision Making

We do not use automated decision-making or profiling on this website.

How to Exercise Your Rights

To exercise any of your rights under GDPR, please contact us at [email protected] with:

  • Your full name
  • The email address used for any previous communications
  • A clear description of which right you wish to exercise
  • Any relevant details that will help us locate your data

We will verify your identity before processing requests to protect your personal data from unauthorized access.

Data Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

  • Secure transmission of data through encrypted connections
  • Limited access to personal data on a need-to-know basis
  • Regular review of data processing activities
  • Secure storage of physical and electronic records

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay. We will also notify the Information Commissioner's Office (ICO) where required by law.

International Data Transfers

Your personal data is processed and stored within the United Kingdom. We do not transfer personal data outside the UK or European Economic Area.

Complaints

If you have concerns about how we process your personal data, please contact us first so we can address your concerns. You also have the right to lodge a complaint with the supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
United Kingdom
Telephone: 0303 123 1113
Website: www.ico.org.uk

Updates to This Information

We may update this GDPR compliance information to reflect changes in our practices or legal requirements. Material changes will be communicated through this page.