GDPR Compliance

Last updated: January 2024

Gentle Glade is committed to compliance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. This page provides information about your rights and how we handle your personal data.

Data Controller

Gentle Glade is the data controller responsible for your personal data. Our contact details are:

Gentle Glade
47 Thornfield Gardens
Manchester, M15 6TH
United Kingdom

Email: [email protected]

Your Rights Under GDPR

Right to Access

You have the right to request a copy of the personal data we hold about you. We will provide this information within one month of receiving your request, free of charge in most circumstances.

Right to Rectification

If you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. We will respond to such requests within one month.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, including:

• When the data is no longer necessary for its original purpose
• When you withdraw consent (where consent was the basis for processing)
• When you object to processing and there are no overriding legitimate grounds
• When the data has been unlawfully processed

Right to Restrict Processing

You may request that we restrict processing of your data in certain situations, such as when you contest the accuracy of the data or object to processing.

Right to Data Portability

Where technically feasible, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.

Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that produce legal effects or similarly significant effects. We do not currently use automated decision-making in ways that significantly affect our users.

Lawful Basis for Processing

We process personal data under the following lawful bases:

• Contract: Processing necessary to perform our agreement with you, such as providing course access
• Consent: Where you have given explicit consent for marketing communications
• Legitimate Interests: For improving our services and website functionality, where this does not override your fundamental rights
• Legal Obligation: Where processing is required to comply with UK law

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected. Specific retention periods include:

• Course enrolment records: Seven years from completion
• Website analytics data: 26 months
• Marketing consent records: Until consent is withdrawn plus 12 months

International Data Transfers

Where personal data is transferred outside the UK or European Economic Area, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the Information Commissioner's Office.

Data Security

We implement appropriate technical and organisational measures to ensure security of personal data, including:

• Encryption of data in transit
• Access controls limiting data access to authorised personnel
• Regular security assessments
• Staff training on data protection

Exercising Your Rights

To exercise any of your data protection rights, please contact us at [email protected] with your request. We may need to verify your identity before processing your request.

We aim to respond to all legitimate requests within one month. If your request is complex or you have made multiple requests, we may extend this period by up to two additional months, and we will inform you of any such extension.

Complaints

If you are not satisfied with how we handle your data or your rights request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk

Updates to This Information

We may update this GDPR information from time to time. The date of the most recent revision will be shown at the top of this page.